At Proche-Orient Chrétien, we are committed to maintaining the highest standards of integrity, transparency, and fairness in all aspects of our publication process. We take all complaints seriously and strive to address them promptly and effectively.
Scope of Complaints
Complaints may relate to, but are not limited to:
- Editorial processes and decisions
- Peer review procedures
- Ethical concerns regarding published content
- Errors or inaccuracies in published articles
- Issues related to author, reviewer, or editor conduct
How to Submit a Complaint
Complaints should be submitted in writing to the Editorial Office at secretaire.poc@usj.edu.lb. Please provide a detailed description of the issue, including relevant documentation or evidence, to help us investigate the matter thoroughly.
Complaint Handling Process
- Acknowledgment: Upon receipt, the complaint will be acknowledged within 10 business days.
- Investigation: The Editorial Team will review the complaint and, if necessary, consult with relevant parties, including editors, reviewers, or the journal’s ethics committee.
- Resolution: We aim to resolve complaints within 3 weeks. The complainant will be informed of the outcome and any actions taken.
- Appeal: If the complainant is not satisfied with the resolution, they may request a further review by the journal’s Editorial Board, whose decision will be final.
Confidentiality
All complaints will be handled confidentially and in accordance with the journal’s ethical guidelines. Personal information will only be used to address the complaint and will not be shared without consent, except as required by law.
Commitment to Fairness
We are dedicated to ensuring a fair and impartial process for all parties involved. Our goal is to uphold the integrity of the journal and maintain the trust of our authors, reviewers, and readers.
For further information or to submit a complaint, please contact us at secretaire.poc@usj.edu.lb.